I just wanted to share a quick and pleasant story about my recent customer service experience with Elie Thari!
Most of you must be familiar by now with my sand colored draped leather jacket (which I copied from Zap, old photo below). A couple weeks ago I noticed that, after having it for only about 3 months, the leather had torn significantly underneath one arm. I wrote into both Bluefly (where I had purchased the jacket) and Elie Tahari themselves. I was hoping to get a partial reimbursement to take it to a leather repair shop.
While Bluefly stood by their policy of a 14 day return policy, Elise from Elie Tahari asked me for the style info on the jacket. After sending in some photos and providing the information and delivery date on my original receipt, Elise informed me that they were actually able to replace the jacket completely! She also gave me further information on the leather (Goat Nappalan skin... it only says "lamb leather" on the tag) and explained that it is more delicate than regular lamb leather.
The new jacket arrived today, and it's indeed the exact same one, in perfect condition.
I had to share this with you, because I have already raved about the jacket. I'm so happy I don't have to eat my words. Thank you, ET, for standing behind your product! I will continue to adore my jacket... although I won't plan to wear it on highly physical appointments anymore. ;)