Quick Shout-Out to Elie Tahari

I just wanted to share a quick and pleasant story about my recent customer service experience with Elie Thari!

Most of you must be familiar by now with my sand colored draped leather jacket (which I copied from Zap, old photo below). A couple weeks ago I noticed that, after having it for only about 3 months, the leather had torn significantly underneath one arm. I wrote into both Bluefly (where I had purchased the jacket) and Elie Tahari themselves. I was hoping to get a partial reimbursement to take it to a leather repair shop. 

While Bluefly stood by their policy of a 14 day return policy, Elise from Elie Tahari asked me for the style info on the jacket. After sending in some photos and providing the information and delivery date on my original receipt, Elise informed me that they were actually able to replace the jacket completely! She also gave me further information on the leather (Goat Nappalan skin... it only says "lamb leather" on the tag) and explained that it is more delicate than regular lamb leather.

The new jacket arrived today, and it's indeed the exact same one, in perfect condition. 

I had to share this with you, because I have already raved about the jacket. I'm so happy I don't have to eat my words. Thank you, ET, for standing behind your product! I will continue to adore my jacket... although I won't plan to wear it on highly physical appointments anymore. ;)

This post is also published in the youlookfab forum. You can read and reply to it in either place. All replies will appear in both places.

16 Comments

  • catgirl replied 3 years ago

    Wow that is good news especially since that jacket is a wardrobe hero!

  • Jenny H replied 3 years ago

    It's so great when companies stand behind their products! Your experience is a good reminder that if you are unsatisfied, it is worth contacting the company.

  • BethL replied 3 years ago

    Wow. That's fantastic, Rae. Superb customer service. Good for you for taking the time to get in touch with them and following through.

  • Mo replied 3 years ago

    Great news.

  • Janet replied 3 years ago

    Wow, that's wonderful!

    Suz's amazing taupe suit that she bought in Boston was from Elie Tahari, so that's really nice to know. In my experience, their stuff has always been nice quality.

  • Kristin SF replied 3 years ago

    That's amazing. I never looked at that brand very closely, will have to have a look. Thanks for sharing!

  • deb replied 3 years ago

    They must have had others with the same issue. I am so glad they stand behind their product.

  • Day Vies replied 3 years ago

    How wonderful. I love their clothes and have not had any issues with my purchases but it's nice to know what to expect if I ever have a problem. That is such a cute jacket it's nice to know that you were able to have it fixed after such a short time.

  • abc replied 3 years ago

    Beautiful jacket and beautiful story, too!  So happy to hear nice stories.

  • Transcona Shannon replied 3 years ago

    Now THAT'S service!

  • cciele replied 3 years ago

    Awesome! I love these kinds of happy endings :)

  • Suz replied 3 years ago

    WOW!! That story makes me so happy! Both because you have a wonderful new jacket -- and also, because I just dropped a bunch of cash at Elie Tahari and I feel more confident about my purchase and more inclined to buy their products again. What a great resolution to the issue!

  • Diana replied 3 years ago

    Great news!

  • Sveta replied 3 years ago

    This is such a great experience! Good to know becuase it looks like this brand fits me really well and may be very well be my "go to" jacket brand in the future.

    I think Karen tried this or similar jacket on in the store... 

  • Parsley replied 3 years ago

    That's great, Rae!
    Super customer service, and I'm so happy that you have a replacement, since that jacket looks so wonderful on you!

  • texstyle replied 3 years ago

    Fantastic customer service - love it!

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